Question

Screen Bleed - seems software related

  • 22 July 2019
  • 2 replies
  • 393 views

I'm just going to add pictures, should explain everything.

The screen is regularly displaying the colour bleed shown in the 2 pictures attached.

Restart the phone and it clears up.

I'm using IMUI 9.1.0.178, with no update pending. I'm not sure if it started after a software update or not.


2 replies

Userlevel 3
Badge +3
Hi @Funky Diver!

Sorry to hear of the situation of your device and thank you for providing us with all of the troubleshooting steps you have attempted.

In this case I would recommend having the device inspected by one of our engineers at the service center for a more hands-on approach.
For the UK region you can arrange the service booking via mail chat or hotline (at 08000886700 free of charge of course) via https://consumer.huawei.com/uk/support/
Or if you would like I can also facilitate this for you via PM.

Hope you found this helpful.
Best wishes,
Jack
I'm guessing that will mean that I'll be without my phone for a long time whilst it's being checked out?

Reply