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Why does the P30 pro get stuck on the update screen?

  • 18 April 2019
  • 3 replies
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  • Fresh Fortune Cookie
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Received my new phone P30 pro today.
Used phone clone for transfering everything from iphone 6 to huawei p30 pro.
After a few screens the screen gets stuck when checking for updates.
I've been waiting 3 hours...nothing has changed!!
What can I do? Please, help!!!!
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Best answer by Joreld 21 August 2019, 10:58

I had the same problem, and figured it out!

Basically, the problem is the Phone Clone function.
I figured it could be the problem, so I performed a factory reset on my p30 pro device.
  1. Turn off your phone (completely).
  2. Hold down the volume up button + the power button for 10 - 15 seconds until you see the fastboot screen (volume down instead if it doesn't work).
  3. Navigate with your volume buttons down to "factory reset".
  4. Follow the instructions, reboot your phone, and the problem should be fixed.
Now, navigate through the setup and skip the Phone Clone section by clicking "next".

I hope this helps.
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3 replies

I have just got mine and it’s doing he same thing . Taking it back and getting the iPhone . Should not have swopped !
Userlevel 2
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Hey everyone!

I'm sorry to hear about this disappointment!

Possibly the easiest way of sorting this out is taking it back to the retailer for replacement.

We apologize about the inconvenience this might have caused!

Kind regards,
Jaxk
I had the same problem, and figured it out!

Basically, the problem is the Phone Clone function.
I figured it could be the problem, so I performed a factory reset on my p30 pro device.
  1. Turn off your phone (completely).
  2. Hold down the volume up button + the power button for 10 - 15 seconds until you see the fastboot screen (volume down instead if it doesn't work).
  3. Navigate with your volume buttons down to "factory reset".
  4. Follow the instructions, reboot your phone, and the problem should be fixed.
Now, navigate through the setup and skip the Phone Clone section by clicking "next".

I hope this helps.

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