No sound on video playback mate 20 Pro

  • 15 January 2019
  • 5 replies

When I record a video from the camera or on Snapchat I have no sound play back however I can view and listen to other videos that I haven't recorded. Anyone have any ideas on how to fix or is it a hardware issue? I have the green screen so will have to take it back regardless but slightly frustrating in the meantime.

5 replies

Userlevel 6
Badge +7
You haven't accidentally switched on mute within video settings by any chance?

Regards Jase
Hi, I haven't. I've toggled it on and off too and restored camera settings etc and it still persists
Userlevel 6
Badge +7
Are you using a third party launcher? That could be conflicting although perhaps unlikely.
Also try uninstalling Snapchat and other apps that have access to the camera, just to see us any them are causing the issue. If all else fails you can try a full factory reset although I understand that's a pain in the neck. Hopefully something will work for you.

Regards Jase.

Userlevel 7
Badge +7
Possible water damage, regardless looks like you need to take your device back to the store you purchased for an exchange.