Okay so, I have had this issue since getting a Huawei P9 on EMUI 5 and through every version of EMUI since this problem has remained.
This is the case now after upgrading to EMUI 9 today on a P20(after coming pre-installed with EMUI
and confirmed with the same problems on the Mate 20 pro also on EMUI 9.
Support has been the usual helpful self, with generic copy/paste, didn’t work so we’ll forward information on to relevant people and that’s that. But that doesn’t help me and other people in the now does it?
See below for the copy/paste from support:
Regarding this issue, we kindly recommend checking the following settings:
- Phone manager app > Mobile data > Data saver: Off
- Phone manager app > Mobile data > Networked apps > Click on the arrow right to Networked app and select Advanced network settings > Activate all Background data
- Phone manager app > Battery > Settings (top right corner) > Keep Wi-Fi on during sleep: Always and activate Keep mobile data on during sleep
- Phone manager app > Battery >Launch > Manage manually all
- Recent apps (Square on the bottom) > App > Activate padlock
I think it goes without saying, but I will just to be clear. I have tried ALL of the above with no fix to this issue.
So the problem at hand is the closing of certain apps in the background. From my investigations of trawling the internet for information on a possible fix of this, it seems to be mostly sound based apps, such as youtube, mx player and other media players, but maybe not limited to such. As I’m seeing people with gps based apps and other types of apps having the same issue, although I cannot confirm if these issues are related, I suspect they are.
There are many such posts on the android forums and the xda-dev forums pertaining to the problems that people have been having, stretching over a number of years. Including a guide to fixing the above. Not that it has for me and other people, but it did fix some peoples issues.
What I did notice is that certain media apps like googles music and other built in apps don’t seem to have this problem, so I wonder what it is that these apps have that prevent the problem being caused that could potentially fix our problem.
Now, I like Huawei. It’s why I have bought 2 phones for myself and a 3rd for my wife over the last few years, as well as suggested to many people in my family to get one too, which they have. They are leading the way for good mobile devices as well as telecommunications as a whole which is great. But what I cannot stand is when these large companies don’t review the software within their devices, rendering some or most of said device useless or seriously lacking. A few large companies I have personally boycotted over the years because of this exact reason are TomTom and FitBit who both knowingly have the same software bugs on almost all devices for years and years and have no intention on fixing.
So I guess today I’m hoping for a quick fix on this borderline ‘game breaking’ problem. And maybe… just maybe some one in the Huawei team will pick up on this post and forward the message on to the correct team so we can finally fix this LONG TERM bug.