Email automaticly close down

  • 8 January 2019
  • 1 reply

I just upgraded new EMUI version to I am so pissed off that when I see my email (Not Gmail or Outlook) and always closed up within 5 sec. I have no issue in previous version.

Please help....

1 reply

Userlevel 7
Badge +6
Hi @Cheong,

Happy to hear that you are using one of our devices.

In regards to your inquiry, we would recommend the following steps below:
1.Try to remove and add your e-mail account again.
2.Clear the cache and data of your E-mail application by going to Settings > Apps > Tap on the e-mail app > Force Stop > Clear Cache > Clear Data > Restart your device.
3.Perform a backup and factory reset of your device as this is strongly advised after a software update.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!😀