F.A.Q. - Android auto

  • 19 February 2019
  • 105 replies
  • 63723 views

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One of our top viewed topics is "Wish: make Huawei Phones Android Auto compatible". If you are having issues with Android Auto and with connecting your device to your car, please try the top tips and troubleshooting below.

Make sure that your phone system is EMUI 5.0/ Android 7.0 or later
Go to Settings > Software to make sure your phone has the latest update.

Make sure you have the latest Android Auto app.
Go to Google Play Store to download the latest version. Also update related apps such as Google Maps, Google Play Music, and Google to their latest versions.

Enable USB debugging
Go to the Settings -> System ->About Phone. Touch Build number several times in succession until the phone indicates you are now a developer. Then go to Settings -> System ->Developer options, swipe Developer options to the debugging, and enable USB debugging.

Connect your phone to your in-car device via USB cable
Some in-car devices have multiple USB ports. Select a USB port that supports Android Auto. Then, select OK In the pop-up on your device "Allow USB debugging?".

For most compatible cars Android Auto will now launch automatically. Want to know if your car is compatible? Or if Android Auto is available in your country? See the F.A.Q. below or visit the F.A.Q. on the Android Auto website.
Is Android Auto available in my country?The Android Auto app is currently available in the following countries:
  • Argentina
  • Australia
  • Austria
  • Bolivia
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • Germany
  • Guatemala
  • France
  • India
  • Ireland
  • Italy
  • Japan
  • Mexico
  • New Zealand
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Puerto Rico
  • Russia
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Switzerland
  • Taiwan
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela

Does my in-car device support Android Auto?Go to this page for all compatible vehicles. Find the car brand and click it to see the specific cars.

Still having issues? Please leave a comment below.

105 replies

Hello.
I am unhappy user of Huawei Mate 20 Lite.
Everything is fine except Android Auto and Google Music Play.

Smartphone successfully connects to my Skoda's head.
Google map, Google Assistant, Music it seems that everything all right.
Very very big BUT.

Steps to reproduce issue:
1) Start play music via Google Music Play: sound is perfect.
2) Track ends
3) Next one begins, but with poor sound: no bass and noize.
4) Press PAUSE. Press PLAY
5) Sound become perfect again
6) Go to point 2.

This issue makes me crazy :(
Every thing works fine with my old Xiaomi Mi5.

I have tried to fix problem by playing with Histen's settings.
I have even remove Histen (sws) package to determine the root of problem.
All my actions have no effect.

This problem is famous - everyone can google it easily.

Could someone answer following questions.
1) Is the root of issue is known?
2) Any Solution?
3) Does manufacturer have a plan to fix it? Date?
4) Any workaround?
Userlevel 7
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Hi @corvax,

Thank you for providing us with a list of details and situations that you are experiencing with your Huawei device in regards to the Android Auto.

While I do not have the answers you are looking for at the moment, I will escalate the situation along with the feedback provided, so thank you for that!

It will give us and our development department a better idea and insight in regards to this.

Should we have any news, we will keep you updated on the situation!

Best wishes,
Max
Thank you for answer.
I noticed some moments which may be helpful to investigate the problem.
The effect (low bass + poor sound) is 100% reproduced when you touch(on/off) bluetooth in popup bar.
And the cure is the same "Pause & Play"
It seems that some foreground and background activities produces this effect
Good evening, I have a huawei mate 20, very good phone. I have a problem with the wlan connection of my vw tiguan, I explain, activating the hot spot of the phone, the wlan of the car detects me the phone but does not iresce to connect with the car-net system, telling me no internet connection. I contacted the car-net technical support and they answered that it is a problem of the huawei phones with android 9.0 that are not entirely compatible with car-net. In practice they do not allow the sharing of the connection with the discovery media mounted on the car. Can you help me? thank you
Hello, I am the owner of Huawei Mate 20, a very good phone. I have a problem with the multimedia support of my vw tiguan. When the phone hotspot is active, it will be able to use the non-active Car-Net. I will list all of them in that Tests:
Internet connection restored
-change the name of the CONNECTION
- USB tethering
- USB debugging that enables
AFTER TESTING THESE Everyone did not work,
so I wanted to prove that my MirrorLink I receive an error message telling me that it does not work no exists at mirrorlink connection.
I confirm everything that has worked with the old LG E terminal which, with Huawei Mate 20, works as Android car
Hi. I have a p10 lite. I used to have the same problem in connecting the phone with my new Hyundai ix20 (car stereo pioneer avh-z5000dab, firmware v.3.2). I fund this topic and used the trick of Debug USB. It worked for 3 days, but now no more. The phone automatically disable the debug USB and there is no way I can keep it enabled.
Any suggestion?
I have a new P20 Pro. I have tried to connect it to my car head unit with a usb and android auto but it will not display. Bluetooth connects with the usual minimal features. When I connect the usb cable I have to go through usb debug but it never completed. Any help please?
Hello. Do our Huaweis need "Mirrorlink" technology in order to mirror to my Toyota car.
Mine is a P10, but I cannot find the "MirrorLink". I read that this technology is available for P10 but I just can not find it.

Kind regards.
Hi, I am having trouble connecting my P20 to my new Nissan Leaf (2018 model). From what I've read, this should be a supported setup but I can't get it to work. I've tried the guide in this post but can't get it to work. I tried another phone (Pixel 2) and it worked without issue and on first connection. I've also tried turning everything off and on, resetting android auto as well as uninstalling and reinstalling android auto. Nothing seems to work.

My phone's os build number is 9.0.0.168
Android auto version is 4.0.590434

Has this setup been tested and shown to work?
I took some screenshots when I was trying to get this to work, maybe they will help?

Error message when USB debugging is enabled.


Android lock screen that shows sometimes when phone is connected. When I swipe up, the screen goes blank then goes to the phone's home screen.



I got this error randomly, only happened once:

Userlevel 7
Badge +6
Hi all,

Thank you for reporting the difficulties you are experiencing with Android Auto or or connecting the phone to you cars. I'm sorry that you had to encounter them.

In response, I would kindly ask each and every one of you to send me a private message so we can move the conversation there. Thank you for your collaboration.

To send a private message, simply click on my name in the discussion post. In the new window that appears, click on "Send message".

Best wishes,
Max
Trying to connect it to my car (Ford with Sync). Connects ok, but for media audio. When I try to manually connect to Call Audio I can’t as it’s greyed out. Previously had an Honor Play which connected no problem.

Any help/advise much appreciated.
Userlevel 7
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Hi @TOMMO3108,

Welcome on the Huawei Community. I moved your question to this thread about Android Auto. Please read the comments and @Max's last reply. You could share your details with him if you still need assistance. 🙂
Hello , I have a P20 and I cannot even download the Android Auto App, is there going to be available for my phone anytime soon?
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Hi @anasthom,

Can you please tell me what is the firmware version of your device?

Looking forward to your reply!

Best wishes,
Max
I am still unable to connect my p20 pro to my car stereo through usb. It seems the phone doesn't even know it is connected to the stereo other than to charge it. The stereo can use mirror link and other android phones will connect but not this. The stereo supplier even replaced it in case it was at fault but it is clearly the phone. What updates are there that will allow me to mirror link to my head unit?
Hi @anasthom,

Can you please tell me what is the firmware version of your device?

Looking forward to your reply!

Best wishes,
Max

Hello Max,

Build number 9.0.0.203
EMUI 9.0.0
Android Version 9

thanks in advance.
Userlevel 7
Badge +6
@anasthom Could you please send me a private message with the phone's full Build Number (including the C number which is written after ".203" ) and the Serial Number? The SN can be found on the phone's box or by going to Settings > System > About phone > Status.

@Shaftuk26 Are you receiving a "USB connected" or "USB debugging" notification when the phone is connected to your car via the USB cable? If it is, please make sure the USB connection is not set to "Charging only". Alternatively, you can also set the USB connection from the Developer Options (Settings > Developer options > USB configuration > Make sure that "Charging only" is not selected). Please let me know how this goes.

Best regards,
Max
When connected to Android Auto in my vehicle, the display often has a white bar across the top of the screen (evident in each of the Android Auto screens). I have included an image of the issue.

The Android Auto forums are tracking this also (eg https://support.google.com/androidauto/thread/3292069?hl=en) and it is evident that in all cases, the mobile device is always a Huawei device.

I have a P20 Pro (I've seen this reported on various models) running EMUI 9.0.0 (Build 9.0.0.168).

A work around is to unlock the phone, open Chrome (or other app supporting screen rotation) and rotate the device through landscape and back in to portrait orientation. This fixes the issue for the drive cycle (this has to be done per Android Auto screen....... nav, phone, home and music).

The white bar is exactly the same dimension as the notification bar that pops up. The issue seems very related to screen rotation (simply disabling screen rotation doesn't prevent the issue).

Userlevel 7
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@icraigt ,

Sorry to hear you're having issues. I've moved your post here into the F.A.Qs Android Auto post and raised with the support team to look at.
Userlevel 1
Hoping for some help. I'm trying to play the music from apple music app via a USB port in my car but it does not see the device when I plug it in. Is there a setting or something I need to change. When I uh it in it comes up with charge only, transfer files or another option but none of theses do anything.

Thanks in advance
Until last week had an excellent smartphone.
So I bought a new car, Volvo XC40, and discovered that Android Auto is a dream in my Huawei.
EMUI 8.0, Android 8.0.
Until when?
Do I have to sell the phone?
If so, I will go to another brand that guarantees me 100% compatibility with the future.

Any comments?

César Castro
Userlevel 7
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Hi @Clumsycow and @CesarFCastro,

I moved your questions to this F.A.Q. Please read the thread and let us know if you still need help. 🙂
Applying those steps for debugger does not work. I cannot use my Huawei P20 Pro with Android Auto. This has been an issue with these phones for a while and Huaweai has done nothing to solve the problem. I will never buy a Huawei phone ever. I will also tell my friends not to buy it.
Userlevel 6
Badge +4
Hi @balzacin,

What's the specific issue you are having with your Huawei 20 Pro and Android Auto? Hopefully someone in the community can help.

Reply