Answered

Google timeline doesn't work

  • 15 January 2019
  • 13 replies
  • 2668 views

Userlevel 1
On my P20pro Google timeline has stopped recording my journeys, I have all the location services activated and all location settings turned on high accuracy. I have also tried clearing the cache and reinstalling the app updates and it still doesn't work. Any ideas?
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Best answer by mrlew 24 April 2019, 03:35

I have just bought a P30 Pro and love it.
But no Google Timeline Updates is a a major bug that needs to be fixed. It appears to be a Huawei thing. I hope it is not a problem due to a hidden Chinese Gov tracking program interfering with Google timeline.
PS resetting the app made no difference
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13 replies

Userlevel 1
Hi Orpheusk7, can this function be used before? how and when it become unuseful? update new version or any other operations?
Userlevel 1
Hello it was working ok when I got the phone at the beginning of November and it stopped working sometime in December it then worked for a couple of days near the end of December then stopped altogether.
Userlevel 4
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Hello it was working ok when I got the phone at the beginning of November and it stopped working sometime in December it then worked for a couple of days near the end of December then stopped altogether.
Hi Orpheusk7

I don't think this is an isolated incident, as I have seen this happen (and still was) on my old P10 Pro, and now I am getting the same If not worse issue on my Mate 20 Pro

@Amy is there anyway of escalating this (and mine/ all others) to the relevant team, as I have also raised this as a serious issue in a separate post.

Smeeghead
Userlevel 1
Hi Smeeghead
I agree I've seen so many people complaining about this it obviously is something that has happened in a software update.
Userlevel 7
Badge +6
Hi all,

Sorry for the late response.

Could you kindly reset the Google App data of the device?

To do so, kindly go to Settings > Google > The three dots in the top right Corner > Clear App Data.

Let me know if this solved the situation!

Best wishes,
Max
Userlevel 1
My Google timeline started working about two weeks s ago not sure what I did but I did reset the app data amongst a few other things so perhaps that is what has fixed it.
Userlevel 4
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I've reset the app data so I'm going to see just if it cures the issue
I have just bought a P30 Pro and love it.
But no Google Timeline Updates is a a major bug that needs to be fixed. It appears to be a Huawei thing. I hope it is not a problem due to a hidden Chinese Gov tracking program interfering with Google timeline.
PS resetting the app made no difference
Userlevel 1
Ive just noticed that mine is only working intermittently and only starts again after resetting app data and manually adding a place stop I was about to upgrade to the p30 pro don't think I'll bother now.
As I only got the P30 last Sunday I decided to do a reset to factory defaults. Nothing important lost in last few days. I then only added 1 Google account and it is working at the moment. I normally have 5 Gmail accounts. I have now added a 2nd Google account but set it to not use location. I only need one to log the location anyway. So far so good. I'll go for a drive tomorrow to see how it logs locations.
The P30 Pro is an awesome phone. I just can't believe how the camera performs. All the tests and reviews on the net may say some things aren't up to scratch...things that I can't really see or matter but as for zooming range and low light it blows me away. I'll post here after the next few days of location testing.
Userlevel 1
Ive taken the plunge and ordered the p30pro I've been made up with the p20 pro just the timeline thing has been annoying , when i set the new one up I'll just set up one account for location.
My time line didn't work as it was caused by having multiple Google accounts on my phone. I have found a sort of solution/workaround. It's not ideal, but it works. On your phone you can create another user account, just like on a desktop. Go to settings, and then to Users and accounts. On my main user account, I entered my main Google account. On the other user account, I entered the other Google accounts. Now, there is only one Google account on the main user. And now my time line works....
For switching between user accounts, you can drop down the status bar menu by swiping from right top to bottom. Then you see left from the gear and pencil icon the round user symbol. Click on it and you can switch to the other user... I know it's not ideal, but better something than nothing..
Userlevel 1
Ive just got the p30 pro and have set up the one main account I have my other Accounts on a second email app it works fine. The new p30 pro is amazing as well the zoom is nuts 😀

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