How to use Phone Clone


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You can transfer your contacts, photo's and video's easily from your old phone to your Huawei using Phone Clone.

Take the following steps:

Step 1
Simply install the Huawei Phone Clone app for both devices. Phone Clone is available on Google Play and App store.

Step 2
Connect the old phone with your new Huawei by scanning the QR code with the old phone.

Step 3
Choose the files you want to copy to the new phone and click Send. Easy peasy!

Watch the video below for a tutorial.


Problems while using Phone Clone? Try the steps below or leave a reply.

Tips
1.Make sure you are in an area with a stable WiFi connection.
2.Check that the Phone Clone app is up to date.
3.Try and see if the others files are sending through correctly (as in pictures, contacts, videos etc..)

Still having issues? Perform a wipe cache partition for your device from the Recovery menu by following the steps below:
1. Turn the device off completely.
2. Press and hold the volume up + power key at the same time, until you get into the recovery menu.
3. Select "Wipe cache partition" (navigate by using the volume keys and power button to select).
4. Confirm the action by selecting "Wipe cache partition" again.
5. At the end of this process, the recovery menu appears for the second time - select "Reboot system now".
Note: Please make sure to select Wipe cache partition, and not Wipe data/factory reset - the latter will erase all data on the internal storage of the device.

48 replies

Just won't transfer from my Samsung to Huawei Mate 20 Lite. Tried Phone clone about a dozen times now and it keeps disconnecting. Not amused
Userlevel 5
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would be good if you could use it to transfer stuff from your huawei phone to your new non-huawei phone without losing data
I watched this video when I was trying to transfer my data from my Google Pixel to the P20 Lite....just could not get it to work, I also tried the alternative way to do it, as described, should the simple method fail !!!

I ended up doing it the old fashioned way, one app at a time, but I was due a clean out anyway.
Userlevel 2
Hi! If you have questions about the steps you have to follow to use Phone Clone, watch the following video: https://www.youtube.com/watch?v=X6xMxo_JbyU which is also available on the Huawei site about Phone Clone: https://huaweimobileservices.com/phoneclone/
Please, note that the files and information that can be transferred between two devices will vary depending on the Operating System (Android, iOS) and the Android version itself of both devices. If you encounter some issues while using phone clone, please let us know so we can report the issue.
I hope this helps!
I have been trying to transfer data from my P9 to P20 Pro using Phone Clone. This has taken me most of the day and still not complete.
I’m getting messages on the old phone (P9) saying transfer complete but the message on the new phone (P20pro) says transfer failed.
None of my contacts, messages, photos etc have transferred.
I have in the end gone back to the old way also moved all my photos to Google Photos.
I was so looking forward to using the P20 but the edge has worn off, I’m even thinking of returning the phone unless there is someone I can speak to. (Not Carphonewatehouse as they want to charge you as it’s a fault with the software not the phone.
Userlevel 7
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Hi Silvers,

I moved your post to this topic about using Phone Clone. I also asked our support team to assist you. Please feel free to leave your questions below. 🙂
Hi there,

Transfer done from iphone7 to honor 10. No option to copy text messages and call log. Is it because I already removed the SIM card on the iphone? or are those two options not supported while going from ios to android?

Thanks for the answer

Bye

PHil
Userlevel 7
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Hi Silvers,

Sorry to hear of the situation, have you tried the above mentioned steps and the video tutorial?
Also please bare in mind that this process is done over Wi-Fi and both device need to be connected to the same network.

Please let me know how it goes.
Best wishes,
Max
I have an Honor 9 (Android 😎 and am trying to clone to an honor 10 (android 8.1), using phone clone and it connects and then immediately disconnects, can't get any further as it just will not connect.
Userlevel 1
Is homor 10 ur phonw, or other person's, phone?
Both phones are mine, upgrade
Userlevel 1
Both phones are mine, upgrade
you need to put more information for us to at least help you. like what have you done prior to phone cloning, because phone clone works best when you open your phone and start fresh, without doing anything such as inputing your email address, and letting google restore your apps. i just recently bought a mate 20, i restored 231 apps, 205 contacts, including messages, etc from my mate 9, it works smoothly,

if you are cloning your old phone to a new one, make sure to open both their wifi connection.
assign the old and the new, and if they don't connect by generating a qr code, you need to manually connect the other one to the assigned network, by then you can select which items you want to clone, and make sure that they have at least 85% battery charge, else it will not work. goodluck
Hi,

I just got my new Huawei P20 Pro and I want to transfer app data from my old phone, Samsung S6.

Unfortunately, Huawei Clone does not work. When the other (old) phone tries to connect to the hotspot, the Huawei says after a while: "The hotspot has been turned off. Please try again".

This happens consistently. I also tried with another phone, Samsung S6 with the same result.

The P20 Pro simply can't create the hotspot.

What should I do?

Thanks,
Martin
Ok, by erasing all app data for Huawei Clone on both phones, I finally after perhaps 50 attempts managed to get the Clone apps connected.

Then another problem showed up. I have about 200 apps on my Samsung S6. Out of these, only 36 (!) apps are listed on the backup list. And none of these are important to me.

What about the 164+ other apps???
Huawei Clone is useless.
Hi - I am trying to transfer from my old HTC Desire 626 to my new Honor 10 Lite. I've installed Phone Clone on both, they are 100% charged and on charging cables. They are both on the same Wi-Fi network.

They have connected OK, but when I try to transfer it keeps failing saying there is insufficient internal space on the old phone. This is nonsense as there is 4Gb of space, and it only says it needs 330Mb.

I have tried cutting the amount to transfer down to just the call log (100Kb) but it still says it needs 110Mb and that there is insufficient space: "free up some space or reselect data". I can't select any less, and I have double checked that there is 4Gb available, so what else can I do!?🤔

Thanks, Helen.
Userlevel 7
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Hi all,

Thank you for taking your time to report on the situation and providing us with further information.

We have taken your feedback, opinions and comments into account and escalated the provided information further to the appropriate departments.

Should we have any news, we will keep you updated on the situation!

Best wishes,
Max
I am trying to copy my data from my old phone, Sony Xperia XA, to my new Huawei P20. The two phones are connected, the copying process starts and all data is sent the P20, but I keep getting error (Transfer failed) on Huawei. Any suggestion?
Userlevel 4
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I did use the phone clone to transfer from my P10+ to the new Mate 20 Pro but it took me multiple attempts to complete it, as the app kept disconnecting from the old phone.

I also did the same for a Samsung A3 to the P10+ and it was the same with that, just kept disconnecting.

And in both cases it also it took an inordinate amount of time to actually copy everything!!!
Userlevel 7
Badge +6
Hi @Julan,

Sorry to hear about the situation you are facing.

Have you tried sending one file at the time to see if they transfer correctly? It may be that you are trying to send over too many files at once, thus receiving an error at the end.

Also, please make sure the application 'Phone Clone' is open at all times and not closed or minimized in the background.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!😀
Max
Hi there,
Using my old phone P9 (EVA L19), I am using Phone Clone to get my data in my new phone, Honor 10 (COL-L29). Eventhough the two phones get connected using the QR code, when I try to select which apps to move from my old phone to my new one, the phones get disconnected and i get the message on the new phone "Disconnected. You can resume the transfer after reconnecting."

Is there a setting on the old phone which does not allow the connection to move forward?
Any help you can offer, highly appreciated.
Userlevel 7
Badge +6
Hi @TsoGlan,

Happy to hear that you are using one of our devices!

In regards to your inquiry, we would recommend the following steps below:
1.Make sure you are in an area with a stable WiFi connection.
2.Check that the Phone Clone app is up to date.
3.Try and see if the others files are sending through correctly (as in pictures, contacts, videos etc..)

Additionally, perform a wipe cache partition for your device:

Wipe cache partition from the Recovery menu by following the steps below:
1. Turn the device off completely.
2. Press and hold the volume up + power key at the same time, until you get into the recovery menu.
3. Select "Wipe cache partition" (navigate by using the volume keys and power button to select).
4. Confirm the action by selecting "Wipe cache partition" again.
5. At the end of this process, the recovery menu appears for the second time - select "Reboot system now".
Note: Please make sure to select Wipe cache partition, and not Wipe data/factory reset - the latter will erase all data on the internal storage of the device.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!
Max
Have the same problem with P20pro and P30pro!

After a while the old P20pro asks me if I want to connect anyway to the hotspot because this has no internet connection.

Also on new phone (P30pro) I disabled the option "Disconnect client on inactivity" to "Never". But still the same problems.

Please guy try it your self if you really able to transfer / clone the phone. I think you will end up on the same problems.

Will thy to put the sim into the new phone and activate mobile data, just that the old phone does not ask "no internet connection". And sorry Max, your steps are not a solution it is more a bugfix...
Userlevel 7
Badge +6
Hey all!

It seems like you're all experiencing pretty similar issues regarding Phone Clone. We're sorry about that.

We would appreciate it a lot if you could send me the Build and Serial numbers of your phones and the version of the Phone Clone app in PM. Also please add #phoneclone to make escalating it easier for us!
This way you don't have to describe the issue either.

We will make sure that these will get sorted out in upcoming updates as soon as humanly possible.

Thanks in advance for your cooperation!
Max
It is very simple. The app on old phone is constantly (1-2 per second) switching on and off wifi connection to the new phone. It is actually enabling and disabling wifi. At least on new version. No way it can work at all.

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