Answered

Mate 10 wifi+ is not working after update to EMUI 9.0


  • Fearless Explorer
  • 6 replies
Hello. After latest update wifi+ does not do anything to turn off or on wifi when I'm in range of known network.
i have dont the network reset setting but still the same problem!!
Before update with wifi+ it will auto detect but now i need to turn the wifi on all the time just to get detected
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Best answer by Amy 7 January 2019, 15:22

Hey @yehhc,

Sorry to see that you are having these issue. As Junior1985 mentioned, it's possible that a simple reset fixes issues like these. You can read more about this in this topic.

Please let us know if this fixed the issue!

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27 replies

Have you rebooted the phone since you updated?
yes... i had rebooted for few time but still the same !!
Try a factory data reset.
what the... just use the phone less than a year then update the EMUI to 9.0 then wifi+ not working
then like this have to make a factory data reset??? this doesnt make sense at all
yehhc wrote:

what the... just use the phone less than a year then update the EMUI to 9.0 then wifi+ not working
then like this have to make a factory data reset??? this doesnt make sense at all


Sometimes the installation of the upgrade is not 100% correct.So a factory data reset is the next step..Has happened to me before on a Google phone.FDR fixed it
Userlevel 7
Badge +10
Hey @yehhc,

Sorry to see that you are having these issue. As Junior1985 mentioned, it's possible that a simple reset fixes issues like these. You can read more about this in this topic.

Please let us know if this fixed the issue!
@Amy the problem is i dont want to reset the phone because some data will be lost even i had it for backup
is very troublesome for phone reset need to reinstall the thing i needed!!
Same problem here after upgrading to Emui 9 on a P20Pro. Is there a solution for this one yet? I tried factory reset twice but nothing
Mate 10 Pro, same problem. WiFi+ not working at all. Manually disabling WiFi turns it off completely, doesn't re-enable. When leaving it on doesn't disable when leaving known area.
now seem like some user also facing the same problem as me.... so mean there some problem with software update to mate 10 series and P 20 series??
Userlevel 6
Badge +6
Hi all,

The first step in this situation would be a Factory reset. To do a factory reset, you simply have to go into Settings- on top there is a search bar - just search for the word "Reset". Among the search results presented there will be Factory Reset. It will ask for a confirmation and then proceed to delete all internal memory from the device restoring it to a factory condition.
If the issue still persist afterwards please PM me with the Build Number and Serial Number alongside #wifi+ so that we may investigate this matter further.

Best wishes,
Max
Same problem here since the last 3 weeks with my P10 lite.
Wifi will not turn off or on by itself.

Is there a way to reset the wifi+ learning data, to start the learning Intervall again?
Factory reset is no way for me. In our current "high tech" time - you will allways here "please do a reset". If I do so all the time with all my devices I own (smart home etc) I will spend every second weekend with doing new setups. And in most cases the reset will not help - that is what I have learned.


Maybe the process
Com.hisi.mapcon
has to do with it?
Agreed. A phone especially is much to important in day to day life right now that I would reset it to factory just in the slim hope it might fix a little problem. This is apparently an emui 9 issue over more devices so the developers should have no issue in reproducing it.
I have the same problem from two days ago with EMUI 9.0 update. Please Huawei we really need an update to fix this problem. Reset to factory settings is not the solution for customers!! 😡.
Anything?
seem like the issue still not been solve.... still facing the same problem !!!
I own a Mate 10 Pro (single sim) and after upgrade to EMUI 9 (9.0.0.161) Wifi+ doesn't work (enable/disable known WLANs) anymore. I did a full factory reset and tried to train the AI algorithm but unfortunately Wifi+ still fails.

  1. Is a downgrade to EMUI 8 possible (if yes how)?
  2. Does Wifi+ require permisssion to search for WLANs (option that apps and services are permitted to search for WLANs even if WLAN is deactivated)? I think not, at least not for EMUI 8.
Userlevel 6
Badge +6
Hi everyone,

Just wanted to let you know that we are aware of the situation and escalated this to the appropriate departments to be further investigated.

I understand this can be frustrating, but your constant feedback, reports and comments help us get a better understanding of the situation!

Will keep you update with news in regards to this!

Best wishes,
Max
how come the update issue take so long... lately have a new update but if for the call experience and user interface. should done it together with the latest update !!
Update to 9.0.206 (C432E4R1P11) - still facing the problem: Wifi+ (enable/disable WLAN) not working on Mate 10 Pro.
Seams Huawei is not testing the releases (pure QA)?!
Max wrote:

Hi everyone,

Just wanted to let you know that we are aware of the situation and escalated this to the appropriate departments to be further investigated.

I understand this can be frustrating, but your constant feedback, reports and comments help us get a better understanding of the situation!

Will keep you update with news in regards to this!

Best wishes,
Max


Do we have any news on this matter? Turning on/off WiFi automatically based on known networks range was a really handy feature
Userlevel 6
Badge +6
Hey @Nikopap, Greetings!

At the moment we can't verify when the update patching this issue will be released.

No need to worry! Our developments team is constantly working hard on patches to fix issues on our customers' devices.

As soon as we have any news we'll let you know.

Thanks for understanding!
Max
Hey, @Max

Appreciate the reply.
Please keep us informed.

Nikopap
Amy wrote:

Hey @yehhc,

Sorry to see that you are having these issue. As Junior1985 mentioned, it's possible that a simple reset fixes issues like these. You can read more about this in this topic.

Please let us know if this fixed the issue!


Hey @Amy

Resetting does not fix the issue (as far as I'm concerned at least)
I can confirm that resetting goes not fix the issue!

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