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My phone came back locked after the repair. What can I do?

  • 10 April 2019
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What to do when your phone came back locked after a repair.
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Best answer by Amy 10 April 2019, 15:55

Please perform a hard reset from the recovery menu of the device. Unfortunately, the data from the phone will be erased and you will need to enter the Google account that you had previously synced to your device in order to continue with the setup. Of course, if you have a back-up, you can restore it after you reset the device.

How to go to recovery menu:
  • press and hold volume up and power button at same time
  • Release the buttons when you see Huawei logo flashing.
  • That is it. Now you will see recovery menu of your phone.
Let us know if you need further assistance.
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Userlevel 7
Badge +11
Please perform a hard reset from the recovery menu of the device. Unfortunately, the data from the phone will be erased and you will need to enter the Google account that you had previously synced to your device in order to continue with the setup. Of course, if you have a back-up, you can restore it after you reset the device.

How to go to recovery menu:
  • press and hold volume up and power button at same time
  • Release the buttons when you see Huawei logo flashing.
  • That is it. Now you will see recovery menu of your phone.
Let us know if you need further assistance.
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