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My phone is not charging anymore. How can I fix this?

  • 15 May 2019
  • 5 replies
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My phone is not charging anymore. How can I fix this?
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Best answer by Amy 15 May 2019, 15:08

To solve this please follow the steps below:


  • Use an official Huawei charger
Make sure you use the standard charger to charge your phone. When you have connected your phone to a standard charger, if the charging animation and battery icon are not displayed on the lock screen and in the status bar respectively and the phone's charging indicator is off, try cleaning your phone's charging port and the port of the USB charging cable and try again. If the problem persists, replace the charger with one that can be used to charge other Huawei phones, and try again. Read this topic for more information about chargers.

  • Give it 30 minutes to charge
If your phone has not been used for a long period of time, or does not charge in time after being powered off, its battery may have been over-discharged. In this case, you are advised to connect your phone to the charger for more than 30 minutes to see whether your phone starts charging.

  • Check if you have a faulty charger
If your phone can be charged properly after the charger is replaced, the original charger or data cable may be faulty. In this case, take the charger and data cable as well as the proof of purchase to an authorized Huawei Customer Service Center for repair.

  • Check if your cable is properly connected
A phone supporting super-fast charging may fail to enter fast charging mode if the charging data cable is not properly connected.

  • Make sure your charging plug and port are clean.
Wipe any dust with rubbing alcohol or a brush. If you use rubbing alcohol, wait for it to dry before you charge your phone again.


Are you connecting to a computer?


  • Check your data cable
And check whether your phone's indicator is on and whether there is a message displayed on your phone indicating that a USB cable has been connected. If not, check whether the data cable is properly connected or damaged. It is recommended that you reinsert the data cable or replace it with another.

  • Use the USB port directly on the computer
If your phone is connected to a computer, it is recommended that you directly use the laptop USB port for charging. Do not use a USB extension cable because the power supply from external USB ports may be insufficient.

Does the phone display a message, indicating that it will stop working since the temperature is too low or too high?

To improve safety during use, your phone comes with several temperature monitoring points. If your phone's temperature exceeds any threshold, it may power off, restart, or fail to charge. This issue may occur if the temperature of the environment is too high or too low. Make sure you keep your phone out of direct sunlight. If the warning message is displayed when the temperature of the environment is normal, the temperature monitoring points may be malfunctioning. Back up your data and take your phone and the proof of purchase to an authorized Huawei Customer Service Center for assistance.

Still having issues? Leave a comment below or contact our support team.

Problems with battery drain? Read this topic.
Want to know how to optimize your battery? Read this topic.
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5 replies

Userlevel 7
Badge +11

To solve this please follow the steps below:


  • Use an official Huawei charger
Make sure you use the standard charger to charge your phone. When you have connected your phone to a standard charger, if the charging animation and battery icon are not displayed on the lock screen and in the status bar respectively and the phone's charging indicator is off, try cleaning your phone's charging port and the port of the USB charging cable and try again. If the problem persists, replace the charger with one that can be used to charge other Huawei phones, and try again. Read this topic for more information about chargers.

  • Give it 30 minutes to charge
If your phone has not been used for a long period of time, or does not charge in time after being powered off, its battery may have been over-discharged. In this case, you are advised to connect your phone to the charger for more than 30 minutes to see whether your phone starts charging.

  • Check if you have a faulty charger
If your phone can be charged properly after the charger is replaced, the original charger or data cable may be faulty. In this case, take the charger and data cable as well as the proof of purchase to an authorized Huawei Customer Service Center for repair.

  • Check if your cable is properly connected
A phone supporting super-fast charging may fail to enter fast charging mode if the charging data cable is not properly connected.

  • Make sure your charging plug and port are clean.
Wipe any dust with rubbing alcohol or a brush. If you use rubbing alcohol, wait for it to dry before you charge your phone again.


Are you connecting to a computer?


  • Check your data cable
And check whether your phone's indicator is on and whether there is a message displayed on your phone indicating that a USB cable has been connected. If not, check whether the data cable is properly connected or damaged. It is recommended that you reinsert the data cable or replace it with another.

  • Use the USB port directly on the computer
If your phone is connected to a computer, it is recommended that you directly use the laptop USB port for charging. Do not use a USB extension cable because the power supply from external USB ports may be insufficient.

Does the phone display a message, indicating that it will stop working since the temperature is too low or too high?

To improve safety during use, your phone comes with several temperature monitoring points. If your phone's temperature exceeds any threshold, it may power off, restart, or fail to charge. This issue may occur if the temperature of the environment is too high or too low. Make sure you keep your phone out of direct sunlight. If the warning message is displayed when the temperature of the environment is normal, the temperature monitoring points may be malfunctioning. Back up your data and take your phone and the proof of purchase to an authorized Huawei Customer Service Center for assistance.

Still having issues? Leave a comment below or contact our support team.

Problems with battery drain? Read this topic.
Want to know how to optimize your battery? Read this topic.
My p20 pro has stopped charging past 14 % no matter what cable or output used, port has been cleaned out of all fluff and its never been near water, can anyone recommend anything else to try carphone warehouse won't send it off in warranty due to shall crack on front screen (happened 3 months before charging issuses)

Any help would be greatly appreciated
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@Craig5526 I moved your post to this troubleshooting guide about charging issues.
Tried all those options and nothing works, the charging cable doesn't seem to sit in the port properly and is very loose. Broken charge port maybe?
Userlevel 7
Badge +11
Hey Craig,

That sounds like a broken charge port indeed 😞

I recommend that you contact the support team directly as your device would have to be sent to our service department for a more hands-on approach.

Please contact our support channels to get assistance: https://consumer.huawei.com/uk/

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