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Notifications volume is missing - Huawei P20

  • 3 October 2018
  • 47 replies
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47 replies

Userlevel 4
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Hello @yhl and @Amy ,

I also have a P30 having moved over from a Oneplus 3. The lack of granular control between the notification and call volume is something I missed straight away. It is a feature that I would expect any phone to have.

I am using an app called 'Sound Pro' which allows the granular control, I paid for the Pro version to have some additional options. I hope this works for you as well.

Cheers,
Rob
@ClogPower
Thanks for the suggestion, but I was not able to find "Sound Pro" app from play store. Can you provide the link? Or the name of the app developer?
Userlevel 4
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@yhl , the name of the app on Google Play is 'Sound Profile (Volume control + Scheduler)' the app developer is 'Corcanoe'. I hope that helps
@ClogPower Found it! Will give it a try. Thanks!
Userlevel 7
Badge +6
Hey everyone!

We appreciate all of your feedback!

We'll let our developers know about the huge interest in this feature so it can be included in upcoming updates.

Meanwhile if you need any assistance, feel free to contact us!
Max
@Max Thanks! Looking forward for the update.
Userlevel 4
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@Max I'm interested in testing of you need a guinea pig
I bought my wife the Mate SE
I finally looked at her phone to resolve her issue with the volume.
I thought because she's not tech savvy...
Turns out Hawaii company isn't tech savvy enough to separate the different sounds, a feature I had in phones for well over a decade at least. Ridiculous and unacceptable!!
We NEED an UPDATE to make this phone have basic functionality

Otherwise I'll sell this phone and buy her a Samsung....
Thanks for the update. I'm waiting anxiously for the feature.
I've tried sound apps with no success
I like it how the support staff keep calling it a "feature" - it's not a feature its a requirement, every other phone manufacturer has it!
I also have the new P30 Pro and I'm so surprised that a volume control for messages isn't there. Even if I have the volume up for my calls, the sound for the messages is still quite low. Very frustrated.
Hi @Vantage! Welcome to the Community. 🙂 I've labeled your comment for support. Let's hope your problem will be fixed soon!

Have a nice weekend.

Cheers,

Amy

Actually, this is not his problem, it's your problem. If you not solve this stupid issue, you will lose many users.
Huawei should listen to his users and not ignore them.

P30 user!
Any update on this issue? This missing feature is very annoying.
Hi, coming from a Samsung user (S3, S4, Note3, Note4, S7 edge, S8 Plus). Recently switched to mate 20X because I like the big screen size and overall hareware performance of the phone is great! But for the software itself Huawei I think there still quite a bit of work need to improve. I didn't expect all these unnecessary issues after I got the mate 20x on hand.

Like many people have mentioned. Separate the ring, notifications, media and system volume is a Must and standard and also able to choose tones for each and one of them. This isn't a new thing

Also email doesn't have push notifications... Fastest only 15 mins to sync...

So far having the mate 20 x for a week it's been bugging me with these notifications functions, volume control for them and email doesn't push. These are pretty basic stuff I hope Huawei can get them fix soon.
Hi, I have a new p30 pro and I miss the notifications volume button. Iam very disappointed about this problem, it's a Standart function. now I have a mobil phone and can't use this a normal way. I hope Huawei will do something against this problem outerwise, this problem will go viral and Huawei get a shit storm for free. Do something!
Hi.

As many other users, i changed from a Samsung to the Huawei Mate 20 Pro, and despite of all this storm about Huawei getting away from Android, i can say that i'm very satisfied with the product.

But, nonetheless, this sound thing its totally unacceptable.

Everything as been said, and i have nothing to add about what problems this brings.

Just wanted to comment so you guys force this on the next update, ITS REALLY IMPORTANT.

Thank you.
I am P30 Pro user. Just changed from G6 and I must say the notification volume is a must...Without it I have to turn of ringer volume and miss many calls, or I have to listen to constant stream of dings and dongs from application, that could also wake me up in night. It is really annoying. Pleas roll this tiny update fast...
Just paid £500 for the Mate 20 x and.....
Ringer and notifications volume cannot be separated.

I use this phone for business and have already missed 3 very important phone calls!


HUAWEI.... WHY ARE YOU NOT LISTENING TO YOUR CUSTOMERS !!! ?????
SORT THIS EASY FIX NOW!!

Very disappointed, I will not be recommending your products.
Stumbled across this post after googling for answers, thinking I was just being stupid, but nope. Looks like I can't turn my notifications off at all. How stupid is that?! Gutted I left Samsung now
Just paid £500 for the Mate 20 x and.....
Ringer and notifications volume cannot be separated.

I use this phone for business and have already missed 3 very important phone calls!


HUAWEI.... WHY ARE YOU NOT LISTENING TO YOUR CUSTOMERS !!! ?????
SORT THIS EASY FIX NOW!!

Very disappointed, I will not be recommending your products.




HUAWEI, Thankyou for not listening to your customers regarding this BASIC problem.
I have now sold the Mate 20 X and gone back to SAMSUNG.
Guess what..... The ringer and Notifications have separate volume controls!

Well Done
10 out of 10 for ignorance and zero effort.

I hope Donald Trump gives you another kick up the shitter.
Hey everyone!

We appreciate all of your feedback!

We'll let our developers know about the huge interest in this feature so it can be included in upcoming updates.

Meanwhile if you need any assistance, feel free to contact us!
Max

I have contacted Huawei, the lady I spoke to would not give me any information regards this issue being corrected. She agreed that I should go back to Samsung if I needed separate Ring and Notification volumes.

I HAVE.

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