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P20 Pro crashes and freezes , wont let me open apps.

  • 26 June 2019
  • 4 replies
  • 714 views

So ever since updating my p20 pro I've had nothing but trouble. 2 months now this has been going on... I have factory reset my phone about 6 times, apps close, my phone freezes, I can't open apps at all. I sent it to ee, they basically reset it again. It came back "nothing wrong with it". I sent it to you (Huawei) 2 weeks nearly and it's come back. I open it up put my sim in and within an hour it goes back to doing what it was doing before. Not had the phone a year yet. I don't know what to do I can't out up with it because it's not showing my notifications barely. Fed up.
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Best answer by drhouse 26 June 2019, 20:42

Hi @Snellen
Have you attempted to clear the cache partition instead? instructions are here: https://www.youtube.com/watch?v=R1WKOHv3by4

and if you go to developer options turn off all animations, that should do the trick. instructions here: https://www.youtube.com/watch?v=KZUXT3nz8i4

hope this helps
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Userlevel 4
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Hi @Snellen
Have you attempted to clear the cache partition instead? instructions are here: https://www.youtube.com/watch?v=R1WKOHv3by4

and if you go to developer options turn off all animations, that should do the trick. instructions here: https://www.youtube.com/watch?v=KZUXT3nz8i4

hope this helps
Thankyou! I've already done the cache before but I've tried the second one! Will let you know how it goes thanks again! 🙂
Hi @Snellen
Have you attempted to clear the cache partition instead? instructions are here: https://www.youtube.com/watch?v=R1WKOHv3by4
and if you go to developer options turn off all animations, that should do the trick. instructions here: https://www.youtube.com/watch?v=KZUXT3nz8i4
hope this helps

Literally just after I typed that my phone crashed again. 'yay' someone has recommended trying to down grade to android 8 to see if it is the update that messed it up x
Userlevel 4
Badge +4

Hi @Snellen

Have you attempted to clear the cache partition instead? instructions are here: https://www.youtube.com/watch?v=R1WKOHv3by4and if you go to developer options turn off all animations, that should do the trick. instructions here: https://www.youtube.com/watch?v=KZUXT3nz8i4hope this helps
Literally just after I typed that my phone crashed again. 'yay' someone has recommended trying to down grade to android 8 to see if it is the update that messed it up x

I forgot to mention after you do the developer options turn off, restart your phone again...

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