Answered

Work Profile Broken


I Just updated to 9.0.0.122 on my mate20 Pro, in doing so it appears to have broken my android work profile. I use intune to byod with work enterprise. Theirs an android system toast notification constantly on the lock screen which says work profile locked, when I enter the correct pin it tells me its invalid. I can lock and unlock my phone with the correct pin, I have full access to my work accounts/apps and I am able to change my locks screen pin number. My work profile pin is same as lock screen, but I'm unable to change it to a pattern.
Seems like the work profile pin has changed itself.
Any ideas?

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Best answer by Tedsc456 8 December 2018, 08:58

I removed / deleted the Work Profile and then add it again. Solved the problem.

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40 replies

I contacted the hotline the last time and was also at the Huawei service point.
They can not help you. Save the time!.
And behind closed doors you can hear how badly they are supported by Huawei themselves.
Tonight third time a system update was done (9.0.0.215), even though I had disabled automatic system updates in the developer options !!

And again the work profile is locked and the next reinstallation is necessary!!!

The work profile is unusable on Huawei 10 pro devices and Huawei does nothing against it!

CONCLUSION: Do not buy Huawei 10 Pro if you want to use the work profile!
Userlevel 6
Badge +6
@musfikur

Sorry to hear that the issue is still persisting.

Under these circumstances, I would kindly recommend contacting our hotline support team at the following number: 08000 886 700 so you can get in touch with our operators.

Please let me know if you require any further assistance!

Best regards,
Max
Max wrote:

Hi All!

We are sorry to hear about the situation which has prompted you to write to us.

We recommend that you delete the work profile and that you create it again.

Let us know if, after this, everything returns to normal.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!
Max




Hi Max,
I deleted work profile and tried to create it again but it requires screen lock password. I entered correct password but it tells incorrect password. Earlier same method worked to normal but 2 days back system update what happen ??
Please urgently advise what to do.
Musfikur
Tedsc456 wrote:

I removed / deleted the Work Profile and then add it again. Solved the problem.



Hello dear,
I removed work profile from my device Y9 2019 but when I tried to add work profile again asking screen password. I entered correct password but device says, incorrect password.
Not sure why every time same problem we are to face.
Earlier work profile removed and add later was workable but yesterday new system update now I am unable to add work profile
Please anybody urgently advise to fix this problem.
Musfikur
Max wrote:

Hi All!

We are sorry to hear about the situation which has prompted you to write to us.

We recommend that you delete the work profile and that you create it again.

Let us know if, after this, everything returns to normal.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!
Max



Such reply is like no reply at all.
Everyone in this thread seemed to be aware of the "workaround" of deleting and adding back the work profile.
It's even marked as the answer for this thread.


There are obvious problems associated with this "workaround".
The most challenging is for IT department to re-add N number of phones after they are locked out after an update.

Unless someone can provide an insight on behalf on Huawei's development team on the progress of this issue or if this issue is being worked on at all or not, I personally see no benefit of reposting already known workaround.
I noticed also that after EMUI 9 the work profile finger print is not working and i have to enter the password or pattern whenever i lock the mobile.

Same issue also happens that work profile is broken after the last update 2 days back
Userlevel 6
Badge +6
Hi All!

We are sorry to hear about the situation which has prompted you to write to us.

We recommend that you delete the work profile and that you create it again.

Let us know if, after this, everything returns to normal.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!
Max
This is a very disappointing bug to experience.
Removing and adding the work profile is a significant inconvenience.
Especially if you use single sign-on - you have to re-add all the associated profiles!

Is there a public issue tracker where we can monitor the progress of this issue?
@Max ?
Or anyone from Huawei if this thread is being monitored?
Hii

I am using honor play , there was a option work profile switch on or off . once i gave switch off in doing so it appears to have broken my android work profile. .an android system toast notification constantly on the lock screen which says work profile locked, when I enter the correct pin it tells me its invalid. I can lock and unlock my phone with the correct pin,but unable to switch on with the same password.
Any ideas?

Please any one help me
Thank you for your answer!

It would be nice if you could inform me here if Huawei have solved this problem, because until then I will not do system updates anymore.
The current "solution" to delete the data is not a solution, but the problem.
I would prefer to let me open the bootloader to get root, so I can save my data myself.

After each factory reset everything has to be reinstalled and configured, as the Huawei backup program does not even save all system configurations completely. Not to mention the settings of the apps. This always costs a day!

A function with which you can create an image and restore it if the problem occures would be helpful.
Userlevel 6
Badge +6
Hi all,

I am sorry to hear about the unfortunate situation.

As we are still looking into this matter, the current solution is to remove or delete the Work Profile and then add it again.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!
Max
Every time I get a system update it locked the work profile and I lost my data!
This time at 9.0.0.206 on Bla-I29.
How can I save my data??
Now I have activated the developer options and disabled "Automatic systems updates". I hope that will do it.
But it is a bad solution!
Same issue here. Too bad. Was very happy with P20 Pro. Will look for other brand soon.
Mate 20 pro, have to factory reset the phone for every update. Given up and turned off work profile....
Same issue, I've deleted my work profile and added it again but after a while the issue resurfaced.
Got an answer from Huawei Support about this problem.

"Android for work is not available for Huawei OS EMUI"

So, Huawei will not fix this problem.


Will send all 100+ devices to Huawei for refund.
Before Oct./Nov. 2018, everthing worked like charm.

Bye bye Huawei/Honor.
Looking for new devices!
HUAWEI i hope you are fixing this, delete the work profile and reinstall it again everytime you guys release a new patch is not a good options. Can we have ETA whent the fixes going to happen.
Huawei, any update on the resolution? An official statement about this problem would be helpful as well. Thanks.
This is so frustrating. I had the latest OTA update last night and still hasn't fixed it.
And this topic should not be marked as fixed. A workaround is not a fix. And let's face it, it's a bad workaround...
It would be good to have an idea of when to expect a fix. A usable work profile is a really big thing for me as I work fully mobile.

Thanks
Same problem. And it appears I cannot even reset my phone or deactivate my profile without the non-existent lock screen code... will have to do hardware reset...
Hi Huawei,

I am facing the same issue at the moment. Upgraded Mate 20 Pro to Android 9.0

Unable to unlock work profile using the same password set for unlocking phone as well.

Is there a timeline on when this will be fixed or how will it be fixed?

Thank you
Same problem here with honor devices 6x / 7x / 8x. Any system update on the devices with installed work profile locks the work profile with an unknown pin, no way to access anymore.
Delete and reinstall is not a solution for us.. In worst case we need to reset the hole device..

Huawei, please fix it asap..
Same just happened for me on my Honor View 10 after updating to Android 9.
Also, when I try to delete the work profile it tells me I must do a phone reset to do it.
How is this thread marked as solved??
Absolutely. Not usable for companies, unfortunately. Huawei is wasting a big opportunity here. Every company considering Huawei phones will quickly ban them from their list of supported and allowed phones... - if not for security concerns, then simply for functionality.

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