Everything about warranty on your Huawei products

  • 19 October 2018
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The Warranty is voluntarily offered by HUAWEI and is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and to any rights of the consumer against the original retail seller of the Product and, therefore, does not affect, change or replace such rights.

What is covered by this Warranty
1. HUAWEI warrants that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period (defined below).

2. The Warranty is provided for a period of:
• Twenty-four (24) months in respect of the handset device (the phone/tablet/pc itself);
• Six (6) months in respect of the charger and a removable battery;
• Three (3) months in respect of the earphones, from the date of the original retail purchase of the Product (“Warranty Period”).

3. Consumer law in some countries does not permit limitations on the warranty period or on the type of components covered by a warranty, and therefore, the limitations described at point 2 above, for the limitations not in accordance with such laws, may not apply to you.

What HUAWEI will do in the event of a Warranty claim
4. During the Warranty Period, HUAWEI or an authorized service center, the list of authorized service centers is available at the following address: www.consumer.huawei.com (“Authorized Service Center”) will repair or replace, at HUAWEI's option, the Product or any relevant parts thereof in the event of any defect in the materials and workmanship. These defects however may not be of wear and tear nature or caused by consumer usage either of which would deem the repair as being Void of Warranty.

5. The repaired Product or part or, the Product or part provided as a replacement for a defective Product or part, shall be free from defect in materials and workmanship. Repair or replacement of a Product or part may involve the use of a functionally equivalent reconditioned unit.

6. The consumer shall not be charged (whether for parts, labor or otherwise) for the repair or replacement of a defective Product during the Warranty Period if upon inspection the warranty is deemed valid. All replaced defective Product, parts, boards or equipment shall become the property of HUAWEI.

7. The Warranty in respect of a repaired or replaced Product or part shall continue for the remainder of the Warranty Period of the Product which was repaired or replaced or, for three (3) months from the date of repair, whichever is longer.

8. The consumer will be required to provide the original retail purchase receipt or other documentation, or information requested or required by applicable legislation in respect of the date and place of purchase. If such information is not presented or if it is incomplete or illegible, HUAWEI reserves the right to refuse providing the above service in respect of the Warranty claim.

What is not covered by the Warranty
9. This Warranty does not cover defects and damage resulting from:
• Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment.
• The Product being used other than in a normal and customary manner.
• Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorized Service Center.
• Misuse, abuse, negligence or an accident howsoever caused.
• Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
• Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
• Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
• Use outside of use permitted under the Product’s user manual.

To the above I.E. as a clarification: cracked screens, broken components, usage of improper accessories that cause a malfunction.

10. This Warranty will not be available:
• if the serial number or warranty seal on the Product is illegible, has been defaced or removed; or, without any proof of purchase.

11. The Warranty applies to the Product as originally supplied. The Warranty does not apply to any software or other equipment owned by HUAWEI or third parties, however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.

Your responsibilities
12. Before delivering your Product to HUAWEI or an Authorized Service Center for service under this Warranty, you should make a backup copy of the contents of your Product and remove all personal information and disable all security passwords.
To clarify: Under GDPR Law as of receiving a device for service, inspection, or any other reasoned HUAWEI or an authorized service center will perform a full wipe of the devices memory, wipe and dispose of any accessories (this includes SIM cards, SD Cards, personal covers or any other materials other than the manufactured standard unit)
Limitation of HUAWEI’s liability

13. Except for the express warranties set forth above, HUAWEI grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries does not permit limitations under a Product warranty and therefore certain limitations set out in this warranty document may not apply to you.

14. HUAWEI is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not backup your data before delivering your Product to HUAWEI or an Authorized Service Center for service under this Warranty. Read our topic on how to make a back-up

15. To the extent permitted by local laws, HUAWEI shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by HUAWEI of this Warranty. As a consumer your use of the devices shall be non-commercial. HUAWEI shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.

16. In any event, HUAWEI and its supplier’s liability under this limited warranty shall be limited to the amount paid by the consumer for the Product or the current replacement value, whichever is greater.

17. Nothing in this warranty shall exclude or limit HUAWEI’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation or any other liability that cannot be limited or excluded by law.

18. This Warranty shall be updated by HUAWEI from time to time. Please refer to your local HUAWEI website to obtain the latest version of the Warranty for the Product.

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