I was wondering why the huawei gt watch is not recording my heart rate below 40bpms. Is this due to the hardware or software? And in the case of being a software problem, are there any plans on improving this?
Best answer by CharlieT
I apologize for the delay in coming back to you.
Heart rate monitoring can be affected by various environmental and situational factors. If you find that your heart rate measurement fails during use, or the data is incorrect, please refer to the following:
- If your watch is loosely worn or is not well-attached to your wrist, it will not be able to obtain data through the fluctuations of your blood flow. In this case, ensure that your watch is well-attached to your wrist, and that the watch face is facing upwards. It is recommended that you wear it slightly above your wrist joint for maximum comfort. Ensure that your watch is well-attached to your wrist during exercises to prevent it from slipping due to excess movements.
- Ensure that the back of your watch is clean, dry, and free of obstruction from foreign objects. Excessive sweating during exercises can cause your watch to slip or obstruct the light path, resulting in an inaccurate measurement. In this case, detach your watch and wipe off any sweat or smudges, then reattach it to your wrist.
- Ensure that the measuring area of your skin is free of scars or tattoos that may affect the heart rate measurement. Scars and tattoo dyes may block light from the sensor, making it difficult for the sensor to detect the reflected light and get an accurate reading.
- Extreme low temperatures may also alter the blood flow of the human body and cause the heart rate measurement to be inaccurate. In this case, it is recommended that you initiate a heart rate measurement after warming up from low temperatures.
- Heart rates are much easier to measure during regular movement exercises (such as run, walk, and cycle) compared to irregular movement exercises (such as basketball and free activities), while wrist strength exercises (such as weightlifting) may even complicate the process. Please refer to the exercise menu on your watch to engage in the corresponding type of exercise.
- If you find that your heart rate is abnormal during an exercise, keep your watch facing upwards and stand still for approximately 10 to 15 seconds to check whether your heart rate returns to normal. If your heart rate cannot be measured after multiple attempts, it is recommended that you restart your watch and try again.
Heart rate measurement
- Wear your watch while keeping still.
- To measure your heart rate, press the up button, swipe up or down, and touch Heart rate.
To ensure accurate heart rate measurement, wear the watch normally and ensure the strap is securely fastened. Make sure that the watch contacts your skin directly without any obstructions.
Heart rate measurement during a workoutDuring a workout, your watch can display your real-time heart rate and heart rate interval, and notify you when your heart rate exceeds the upper limit. For best training results, you are advised to choose a workout based on your heart rate interval.
- Setting the heart rate interval calculation method
- The heart rate interval can be calculated based on maximum heart rate percentage or HRR percentage. To set the heart rate interval calculation method, open the Huawei Health app, go to Me > Settings > Heart rate interval and warning > Calculation method, and select either Maximum heart rate percentage or HRR percentage.
- If you select Maximum heart rate percentage as the calculation method, the heart rate interval for different types of workout activities (Extreme, Anaerobic, Aerobic, Fat-burning, and Warm-up) is calculated based on your maximum heart rate ("220 – your age" by default). Heart rate = Maximum heart rate x Maximum heart rate percentage
- If you select HRR percentage as the calculation method, the heart rate interval for different types of workout activities (Advanced anaerobic, Basic anaerobic, Lactic acid, Advanced aerobic, and Basic aerobic) is calculated based on your heart rate reserve (HRmax – HRrest). Heart rate = Heart rate reserve x Heart rate reserve percentage + Resting heart rate.
- The heart rate zone calculation method for a running course is not affected by the Huawei Health app settings. It is calculated based on Heart Rate Reserve (HRR) percentage for most running courses.
- Measuring your heart rate during a workout
- After you start a workout, swipe on the watch screen to check your real-time heart rate and heart rate interval.
- After your workout ends, you can check your average heart rate, maximum heart rate, and heart rate interval under Workout records on your watch.
- You can view your heart rate chart, maximum heart rate, and average heart rate for each workout on the exercise record screen in the Huawei Health App.
- If you remove your watch during a workout, your watch will stop displaying your heart rate. Measurement will resume when you wear your watch again.
- Your watch can measure your heart rate when you connect it to your phone and start a workout using the Huawei Health app.
If resting heart rate displays "- -", this may be because your watch has not had the opportunity to measure your resting heart rate yet.
- It is recommended that you wear your watch when sleeping to obtain a more accurate resting heart rate measurement.
- Ensure that you have enabled Continuous heart rate measurement in the device details page of the Huawei Health app.
If the issue still persist, we can escalate your matter to our development team, so we can solve it as soon as possible for you with a system update.
In order to make a request, can you please send me a private message with the serial number and the health app version with #heartrate. You can find it of them in Settings > System > About phone. Please do not post either number on this discussion.
To send a private message, simply click on my name in the discussion post. In the new menu that appears, select "Send message".
Hope it helps.