Answered

Watch GT ssreen does not wake up

  • 29 July 2019
  • 3 replies
  • 426 views

Userlevel 4
I need to perform a factory reset but now the screen does not wake up nor connect to the Health app. Therefore, I could not do it via watch nor Health app. Is there a way to perform a factory reset by physical buttons of the watch?
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Best answer by JackJ 29 July 2019, 15:32

Hey @witty!

Unfortunately there's no way to factory reset your Watch using only the physical buttons. I'm afraid in this case you'd have to send it for an inspection to our authorized repair center.

For the UK region you can arrange the service booking via mail chat or hotline (at 08000886700 free of charge of course) via https://consumer.huawei.com/uk/support/
Or if you would like I can also facilitate this for you via PM.

Looking forward to your reply!

Cheers,
Jack 😸
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3 replies

Userlevel 2
Badge +3
Hey @witty!

Unfortunately there's no way to factory reset your Watch using only the physical buttons. I'm afraid in this case you'd have to send it for an inspection to our authorized repair center.

For the UK region you can arrange the service booking via mail chat or hotline (at 08000886700 free of charge of course) via https://consumer.huawei.com/uk/support/
Or if you would like I can also facilitate this for you via PM.

Looking forward to your reply!

Cheers,
Jack 😸
Userlevel 2
Try to press the bottom for 30 sec
Userlevel 4
Try to press the bottom for 30 sec
Have you tried it before?

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